A woman standing by the aisle of a Frontier flight was filmed having an argument with a flight attendant, and the passenger passenger repeatedly claims the crewmember has an “issue with minorities” and that the flight attendant “triggered” her. Although she says it in a profane way.
The passenger also says she expects “a little bit more kindness and respect.” The flight attendant responds calmly, albeit a bit sarcastically calling her “darling” and with firm intent:
- “I don’t know what you went through today.”
- “We need security.” / “You’re going to wait right there.”
- “No, you’re in control of your own actions.”
The woman gets removed. Her “trigger” appears to be a trivial phrasing, something along the lines of “are you from here?” or “are you from Florida?” during a back-and-forth. The passenger treated it as disrespectful and biased.
Delta CEO Ed Bastian says the problem with civility in the skies is poor people being able to fly, a function of the downward push deregulation had on airfares exacerbated by ultra-low cost carriers. He’s wrong, of course. But ultra-low cost carriers do tend to have more of these issues (though they seem more common on American than on United, as well).
(HT: Live and Let’s Fly)
